Customer Service

Shipping & Delivery
  1. All orders to be processed within approximately one to two "business" days, provided the items are in stock and there are no problems with the payment verification. D-mount.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be shipped on the Next Monday.
  2. In order to process your order smoothly, we strongly recommend you to use the same address for your shipping address and billing address. Otherwise, your order may be delayed for further verification.
  3. We offer Free Ground Shipping on all items in 48 US States. For Free Ground Shipping, we will ship by either Fedex Ground or United State Post Service (USPS). Free shipping is applies to orders shipped within the U.S. only, excluding P.O. Box, Military Address (APO/FPO), Alaska, Hawaii, U.S. Protectorates such as Puerto Rico, Guam, Virgin Island.
  4. D-mount.com requires an adult signature on any package over $200.00 in value.
Privacy & Security
The information you provide to us may be accessed by or given to third parties. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know
Returns & Replacements
- Return for refund within: 15 days
- Return for replacement: 30 days
- Restocking fee may apply: 15% of the Final price

 

Here are the rules to follow for your return:

  • You must request a return for refund within 15 days after the invoice date. No refunds are issued after 15 days.
  • Each return MUST have an RMA number, "a Return Merchandise Authorization" number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return.
  • One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RMA number for each return.
  • When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. d-mount.com will not be responsible for any shipping loss.
  • The customer must inform d-mount .com of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product's warranty and the RMA policy.
  • All return(s) must have the original packaging and accessories.
  • The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. d-mount.com will not reimburse any customer for the shipping cost of a returned product.
  • Please allow 2-7 business days to process your return.
  • D-mount.com reserves the right to refuse service that would void the return policy.
    We suggest you read the complete return policy before you make your purchase.
Ordering
When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, order number, referring URL, IP address and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use.
Payment
We currently accept all major credit cards proccesed PAYPAL or Google checkouts. California 9.75% sales tax will be charged for all orderes shipped in Califonria.